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Business Privacy Policy

Privacy Policy for A1 Housekeeper Agency

Effective Date: 1 Jan 2025
Last Updated: 13 Jun 2026

At A1 Housekeeper Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, fill out a form on our Facebook page, or use our services.

By using our website or submitting your information via Facebook Lead Ads or our website forms, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our housekeeping placement services.

  • Direct Interactions: When you fill out a form (e.g., "Book a Housekeeper," "Get a Quote," or Facebook Lead Ads), we may collect your full name, email address, phone number, postal code, and property size.

  • Sensitive Data (Optional): To match you with the right staff, we may collect security details (e.g., whether you have a security system) or health considerations (e.g., allergies). We only collect this with your explicit consent.

  • Automated Technologies: When you use our website, we automatically collect your IP address, browser type, and browsing actions via cookies and the Meta Pixel (Facebook Pixel).

2. How We Use Your Information

We use your data for the following business purposes:

  • Service Delivery: To connect you with qualified housekeepers, process payments, and manage your account.

  • Marketing & Retargeting: To send you promotional offers, follow up on quotes, and show you relevant A1 Housekeeper ads on Facebook and Instagram (using Custom Audiences).

  • Analytics: To measure the effectiveness of our Facebook Ads and improve our website experience.

3. Facebook Ads, Lead Forms & The Meta Pixel

This section is required to comply with Meta’s Business Tools Terms.

  • Lead Ads: When you submit your information through our Facebook Lead Ad (Instant Form), you are providing your data directly to A1 Housekeeper Agency. Facebook prefills this form with data from your profile, but we do not control Facebook's collection of that data.

  • Meta Pixel: Our website uses the Meta Pixel. This is a piece of code that tracks your actions (e.g., filling out a form or viewing a price) after you click on our Facebook ad. Facebook uses this data to:

    • Measure the success of our ad campaigns.

    • Show our ads to you again on other websites (Retargeting).

  • Joint Controllership: For Page Insights (analytics about who visits our Facebook Page), A1 Housekeeper Agency and Meta Ireland are "Joint Controllers." You can learn more about how Facebook processes this data in Facebook's Data Policy .

4. How We Share Your Information (Third Parties)

We do not sell your personal information. However, we share data with trusted third parties to operate our agency:

  • Meta (Facebook/Instagram): To create Custom Audiences and track conversions via the Meta Pixel.

  • CRM & Email Platforms: To store your contact details and send you follow-up emails (e.g., Mailchimp or HubSpot).

  • Payment Processors: To process booking fees securely (e.g., Stripe or PayPal).

  • Legal Disclosures: We may share data if required by law or to protect against legal liability .

5. Data Security

We take reasonable technical precautions to prevent the loss, misuse, or alteration of your personal information. All data submitted via our website or Facebook forms is stored on secure servers protected by firewalls and SSL encryption .

6. Your Privacy Rights (GDPR & CCPA)

Depending on your location (e.g., California, EU, or UK), you have the following rights regarding your data:

  • The Right to Access: You can request a copy of the data we hold about you.

  • The Right to Deletion ("Right to be Forgotten"): You can ask us to erase your personal data.

  • The Right to Opt-Out of Sale/Sharing: We do not sell your data, but you can opt out of targeted advertising.

  • The Right to Rectification: You can correct inaccurate information.

  • The Right to Withdraw Consent: If you have consented to marketing emails, you can withdraw that consent at any time via the "Unsubscribe" link in our emails .

To exercise these rights, please contact us at a1housekeeperagency@gmail.com.

7. International Data Transfers

If you are located outside of Singapore (or our home country) and you use our services, your information may be transferred to and processed in countries with different data protection laws. We ensure safeguards (such as Standard Contractual Clauses) are in place for such transfers.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal or reporting requirements. Marketing data is typically retained for [e.g., 24 months] after last contact.

9. Children's Privacy

Our services and Facebook Ads are not targeted to minors under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top of this policy indicates when changes were made. We will notify users of material changes via a notice on our website or email.

11. Contact Us

If you have questions about this privacy policy or how we handle your data:

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