TERMS OF SERVICE — A1 HOUSEKEEPER

Last updated: 20 October 2026

1. About Us

A1 Housekeeper is a MOM-licensed employment agency, Licence No. [23C1767, registered in Singapore under UEN 53466931W. We specialise in the recruitment, training, and deployment of Myanmar domestic helpers.

These Terms of Service govern your use of our website at a1housekeeper.net and our services. By using our website or engaging our services, you agree to these Terms.

2. Our Services

We provide the following services to employers in Singapore:

Recruitment of Myanmar domestic helpers through our recruitment centre and training school, EMK Maid School, in Insein, Yangon
Pre-deployment training in oral English, oral Chinese, infant care, and elderly care
MOM work permit application and documentation processing
Purchase of security bond, medical insurance, and personal accident insurance on your behalf
Registration for the Settling-In Programme
Personal deployment and orientation of your helper to your household
After-placement support, including check-ins, mediation, and replacement under our guarantee

We reserve the right to modify or discontinue any part of our services at any time.

3. Fees and Payment

Our fees are explained during your free consultation and set out in your service agreement. By engaging our services, you agree to pay all applicable fees as agreed.

Payment is by bank transfer to our UEN-registered company account (53466931W). We will provide a receipt for every payment.

Government fees, levies, insurance premiums, and medical examination costs are separate from our agency fee and are subject to change by the relevant authorities.

4. Your Responsibilities as an Employer

As an employer of a domestic helper, you are responsible for:

Treating your helper with respect and dignity
Providing safe and adequate accommodation
Paying salary on time and in accordance with the employment contract
Providing rest days as required by the Employment of Foreign Manpower Act
Complying with all MOM regulations, including the Employer's Orientation Programme (EOP) for first-time employers
Ensuring your helper attends the Settling-In Programme within the required timeframe
Notifying us promptly of any issues affecting the placement

Failure to meet these responsibilities may affect our ability to provide services and may, in serious cases, result in termination of our services.

5. Timeline and Delays

We aim to deploy new Myanmar helpers in as fast as one week for straightforward cases, and transfer helpers within one to two weeks. These timelines are indicative, not guaranteed.

Timelines depend on factors including:

Your documents being complete and accurate
Completion of the EOP (for first-time employers)
MOM processing times
Flight availability from Yangon

We will tell you honestly if a timeline is not achievable for your case.

6. Training and Placement

Every helper placed by A1 Housekeeper completes training at EMK Maid School before deployment. Training covers oral English, oral Chinese, infant care, and elderly care.

While we take reasonable steps to match suitable helpers to employers, we cannot guarantee the performance, conduct, or suitability of any individual helper. We encourage employers to interview candidates and assess suitability before committing.

7. Replacement Guarantee

We offer a free replacement within One Year if the placement does not work out, subject to the terms of your service agreement. Replacement is subject to availability and does not cover cases where the employer has breached their obligations under these Terms or MOM regulations.

8. Limitation of Liability

To the maximum extent permitted by law, A1 Housekeeper is not liable for:

Any loss or damage arising from your reliance on information on our website
Any misconduct or negligence by a domestic helper placed through our agency
Delays caused by MOM, flight availability, or other factors beyond our reasonable control

Our total liability to you is limited to the amount of agency fees paid by you for the placement in question.

9. Intellectual Property

All content on this website, including text, images, logos, and the Oral English Lesson Series, is the property of A1 Housekeeper. You may not reproduce, distribute, or use our content for commercial purposes without our written consent.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. Read our Privacy Policy

11. Termination

We may terminate or suspend our services if:

You breach these Terms
You fail to pay agreed fees
You breach MOM regulations or your obligations as an employer
We are required to do so by law

Termination does not relieve you of the obligation to pay outstanding fees.

12. Governing Law

These Terms are governed by the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of the Singapore courts.

13. Contact Us

For questions about these Terms:

A1 Housekeeper
Block 139A, Toa Payoh Lorong 1A, #22-38, Singapore 311139.
Phone: 97991188
Email: a1housekeeperagency@gmail.com
WhatsApp: +65 8956 8683